Q1: WHAT SHOULD I DO WHEN I RECEIVED A DEFECT ITEM?

This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID (#XXXXXXXX)
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with the same value item (s).
  • Please provide the return tracking number for our record purposes

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

For all orders with defect item email us at defect.qiszar@gmail.com. You may call us at 03-27795180 . We will advise accordingly.

Q2: WHAT IF I CHANGE MY MIND TO CHANGE ORDER/ SIZE OR COLOUR?

Exchange of size, design and colour is not acceptable. Unfortunately, we could not take responsibility for the shipping costs incurred to return exchange items to us through mail.

Q3: WHAT IF I RECEIVED DEFECT ITEM, CAN I REQUEST FOR RETURN & REFUND?

No, you have to return defect item to us within 7 days after received parcel and we will return the new condition replacement order. Unfortunately, we could not take responsibility for the shipping costs incurred to return exchange items to us through mail.